Prices, Returns, & Exchanges
How much is custom clothing?
The cost of custom clothing can vary widely based on fabric, styling and manufacturer. The costs below represent a starting point.
Import make: Sport coats - $750, two-piece suits - $995, three-piece suits - $1300, trousers and vests - $375, and shirts - $225
Domestic make: Sport coats - $1600, two piece suits $2300, three-piece suits - $2800, trousers and vests - $650, and shirts - $325
I live in another state, how do you handle shipping and alterations?
Shipments are done by Priority Mail via USPS or UPS. You will be provided a tracking number and if you want the delivery confirmed by signature. Without signature confirmation we cannot cover lost or stolen packages.
Alterations - most of the time there won’t need to be much done to it, but if there is, we offer up to $100 in alterations, to be paid back to the client via Paypal. We ask that you have someone take photos of you wearing the garments from the front back and sides with your arms to your sides. With the jacket on and off and the shirt tucked in. This is so we can see how it fits and give appropriate feedback and make corrections to your future orders.
Returns
Each garment we create is individualized for you including fabric choices, style details and fit. Therefore returns will be limited to those where it was our error and will be assessed on an individual basis. We will confirm all the details to you before going forward with the order.
We are committed to ensuring your satisfaction as we want to make clothes that you are going to love wearing.
If something that goes awry is our fault, we will gladly remake your garment at no cost to you.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express as well as PayPal, checks and money orders.
Locations and ConsulTation Options
Do You Have a Store Front?
No, if customers wish to come to us we have a home office space where we can meet in person for consultations and measurements. Our home office is located in Pflugerville, TX just north of Austin, TX and is available to anyone who schedules an appointment.
Can You Come to Me?
Yes, we offer in person consulting, design, and delivery services at your office or home for the Austin, San Antonio, Dallas, Fort-Worth, and Houston metropolitan areas and surrounding counties. Contact us and we can schedule your appointment.
Can We Consult and Design Virtually?
Yes, we can do consultations and measurements using video conferencing. This option is available to anyone with video conferencing capabilities.
Special Events & custom
What’s your process like? How do we get started?
Fill out the initial questionnaire, which will allow us to make the most of our first appointment.
We’ll set an initial appointment. We’ll use that time to go over your needs, wants, and lifestyle. Based on that information we’ll look through fabric and design options, then fit the clothing.
Please bring a garment that you generally enjoy the fit of so we have a place to start discussing your desires, expectations and preferences.
You’ll receive an emailed invoice for detailing the fabric and styling of each garment. Once you review and to confirm these details, the order will be placed. Orders normally take 6-8 weeks. See below for rush options.
You will be advised once your garments arrive and we’ll set a fitting appointment. Alterations typically take seven to ten business days.
Garments will be delivered and tried on for your approval.
Start wearing your new clothes! Get more information on how we’ll help you build a great wardrobe, and on the services we offer.
Do you offer rush services?
We can rush a shirt order for a charge of $100 per order for two weeks an $200 for one week.
Suits can be rushed for $175 per garment. The time to complete a rush order will be between two and three weeks.
Shipping can also be expedited. Those charges will be determined once the order has been made and will be determined by the manufacturer. Typically overnight charges can run upwards of $100. Usually we will ship the garment flat to lessen the cost as much as possible.
Charges for rush orders and shipping are passed through to the client from the manufacturer; there is no mark-up involved.
I’m getting married. What do I do next?
Congratulations! Most suits can be ordered and delivered in the standard time frame: six to eight weeks. Certain styles — tuxedos, morning coats and waistcoats, for example — may require a few extra weeks. The best way to ensure that you get everything you need (without paying rush charges) is to come in for your first fitting as soon as you’ve chosen a date. Generally, we recommend placing your order four months before the wedding.
We’ll schedule the fittings for every man in the wedding party — it’s one less thing to worry about. Just give us a list of names and contact information, and we’ll meet to go over measurements and fit whenever their schedules allow. We can also set up a groom’s party, where the groom and his entourage can get measured and choose options at the same time, either in person or via teleconference.
Secondary fittings can take place in the same way. Once the suits have arrived, we’ll meet with the groom and his men individually, or we can take care of the whole gang all at once (which usually provides the bride with some peace of mind). Alterations should be taken care of one to two weeks prior to the wedding.
Do some members of the groom’s party live outside of Austin? No problem. We can perform a virtual fitting online. Victor will walk the client through the measurement process using video to ensure that the measurements are taken accurately.
Fabrics & Tailoring
Where do you source your fabrics?
We use cloth from both Italian and English mills. We currently offer fabrics from:
Vitale Barberis Canonico
Carlo Barbera
Holland and Sherry
Huddersfield
Scabal and
Marzoni.
Working with a variety of suppliers allows us to meet a wide range of customer needs: from lightweight wools suitable for hot and humid climates to bold colors and patterns designed for the man who wants to make a statement, we can guide you through the fabric selection process to choose the color, weight and type of material that best meets your needs.
Where are your garments made?
Your garments can be made domestically or in Hong Kong.
Our US partner is Adrian Jules in Rochester NY. Since 1964, this family-owned tailor has been applying Italian-American handwork technique to modern design. One of only two “Grade 6” menswear brands still in existence, the family takes great pride in adhering to the great traditions of menswear design and production.
Our custom shirts are also made by a multi-generation, family-owned company — Mel Gambert. Opened in 1933 in Newark, NJ, the Gambert family has been crafting menswear for more than 80 years. But these aren’t your grandfather’s shirts — their fabric and styling options allow men of every build and personality to create shirts that compliment his body and meet the demands of his life.
We’re proud to partner with Platinum in Hong Kong. This more affordable option provides the best quality we’ve found in the region. Suits made by Platinum are imported by Adrian Jules.
What if I change size in the next year or two?
Alterations on the initial custom garment are always free of charge as long as the weight gain/loss didn’t occur between the initial fitting and the delivery. If that’s the case we will charge a nominal fee for alterations pertaining to that. Future alterations do incur typical alteration fees. We are happy to refit garments for you. Typically a garment has 1-2” of room to let out and can be taken in substantially. Costs and alterations needed are assessed on an individual basis. Re-cuts for those who have lost substantial weight (40+ lbs) start at $175 for jackets and $85 for trousers.
What limitations do you have on styles you offer?
We like to offer our customers a wide variety of options. In addition to most standard modern styles, we can accommodate more unique requests like double breasted vests or lapels in a contrasting fabric. There are hundreds of options — more than we can list. And they’re changing all the time! So if you’re interested in a specific style or design, please ask. We love unusual requests!
When you begin working with Established Sartorial, we’ll explore options that are aligned with how you want to express yourself. If you have a special request, please e-mail photos and descriptions. You might want to begin by looking online for guys that have the kind of look you want to emulate. We can go through these images, discuss options and determine the best course of action.